Use Adjustment to do these tasks:
- un-redeem a GC
- decrease the value of a GC
- increase or decrease the amount paid for a GC.
You cannot use Adjustment to increase the value of a GC. Use the "Add Value" function to do that.
When using Adjustment, keep in mind that the values you are entering should be for the amount of the adjustment...not for the amount you want to adjust to.
Use un-redeem to correct errors in GC redemption. Enter in the amount that you are
ADDING back to the GC. If you redeemed a
$50 GC for $15 when it should have been redeemed for $5, select un-redeem as the adjustment type and enter $10 as the amount to add to the GC. See further examples below:
- The GC is for $100, and was redeemed for $100, but should have only been redeemed for $25. Make a $75 Adjustment of type "Un-redeem".
- GC was redeemed and should not have been at all. Choose "Un-Redeem" and enter the full amount of the GC.
Use this type of adjustment to reduce the value of the GC. For example, the GC was entered as $1000, but was really only for $100. Select "Decrease value" as the adjustment type and enter $900 in the "Add this amount to GC" field. You can adjust the paid amount at the same time but not by more than you are adjusting the value.
Use this type of adjustment to correct the paid amount when the GC was not sold at a discount or the discount was incorrect. The GC is for $200 and was paid at full price (but incorrectly shows a 25% discount). Select "Increase paid as the adjustment type" and enter $50 in the "Add this amount to paid" field. This function can only be used when the amount paid for a GC is less than the value.