Void a GC when when it shouldn't have existed in the first place. It was an erroneous entry, or wrong enough that you will just started over with a new GC.
Before voiding a gift certificate, there are several things to consider:
- It is not reversible once you have left the Void screen
- Refunding the client's credit card will depend on the merchant processing method you have chosen.
Voiding a gift certificate will bring the balance down to $0.00 and will prevent any further adjustment or redemption.
You can't void GCs which have had a redemption. Make an Adjustment instead to correct it.